free to contact us anytime:
Our staff is always here to
immediately respond to your emails, however,
due to various reasons, we ask that you allow
a response time of 24 hours from the time
we receive your email.
If you have any questions about a particular
Darjeeling Tea order, would like to change an order, or
simply cancel an order, please make use
of our support
for something else?
If you cannot find what you are looking
for on our web site, our Support Specialists
are ready to lend you a helping hand. Simply
email by using our
You can also make use of our one-to-one
live chat feature by clicking the "CHAT
LIVE" image placed on this page. If
none of the representatives are online,
please leave an offline message along with
your correct email id, so that we can get
back to you. Online status of our available
representatives will be indicated by the
image itself. We will be online from Monday-Friday,
10 am - 7 pm IST.
If you would like to speak to one of our
representatives, you can reach us Monday-Friday
between the hours of 10 AM to 7PM, Saturday
between the hours of 10AM to 12:30PM, and
Sunday between the hours of 10 AM to 4:30PM
(Sunday is basically a "weekend off"
day, but someone will be there to assist
account as helpdesk
If you have a twitter account then you can
directly contact us on twitter by placing
a follow request @thunderbolttea
. Our account is protected because of security
and privacy reasons for our customers who
will be submitting their support request.
We will follow you back and will try to
resolve any matter that needs attention.