
SHIPPING INFORMATION
'Darjeeling Tea order' shipping is FREE*
to any country world wide - order total must
be USD 59 or above. All free shippings
are done through India SpeedPost and Expedited
Service - these two modes of free shipping depend
on the total order value which is explained
below. We had earlier included ordinary Airmail
as well, but had to remove it because of its
slow delivery time.
Shipping by India SpeedPost takes about 15 days
for delivery. The other medium is through express
courier service - DHL/Fedex/UPS etc.
and the maximum stipulated time for delivery
is 7 working days from the time of dispatch.
An “Airway Bill No.” (AWB) e.g.
3390824441 will be sent to the client by email.
This AWB number will help our clients track
down their shipments by logging on to respective
courier company websites eg. www.fedex.com
etc.
Our weight system is based on Kilograms and
zonal-wise distribution of a specific country.
The minimum order a client can order is 100
grams. The shipping cost will be calculated
and based on the number of grams or kgs a client
intends to order and the country where the shipment
has to be delivered. Shipping for 100 grams
of tea may prove to be a little expensive, but
the shipping cost will go down unit wise as
the weight increases. So it is advisable to
order more than 100 grams.
There are two methods of shipping we
follow:
1) Expediated Service - Fedex, etc. (Recommended
and reliable)
2) India Speed Post
Enter the coupon code on checkout to avail
this free shipping option - FREESHP9FFTAF
You are eligible
for these FREE SHIPPING OPTIONS:
a) A total purchase of USD 59-149: Will be sent
by Speed Post (around 15 days)
b) A total purchase of USD 150 and above: Will
be sent by Expediated Service (one week)
HOW TO ORDER TO AVAIL FREE SHIPPING OPTION:
1) Choose your teas and add to cart
one by one
2) Once finished adding your teas to the cart
enter the coupon code for free shipping i.e.
FREESHP9FFTAF
3) While checking out you will be asked to opt
for the shipping method if your order is USD
49 or above as required for free shipping -
Choose any of the available shipping modes (doesn't
matter which one you choose), your shipping
charge will automatically be substracted from
the total and will be free.
4) You pay!
PLEASE ENTER THE SAME COUPON CODE MENTIONED
ABOVE FOR ALL - We know what medium
your tea parcel is to be sent depending on your
order total.
You can choose any of the two methods for your
shipment purpose on checkout. Choose what suits
you best.
Pros and Cons
Expedited Service (Fedex/UPS/Aramex
etc.) (5-7 Days Delivery) gives wider
facilities such as tracking of shipments online
from vendor websites and the delivery will be
done within 5-7 days from the time of dispatch
(as promised by the Courier service authorities),
anywhere in the world. Sometimes even earlier.
They have got an excellent support service.
India Speed Post (15 Days
Delivery) is an extended service from Postal
Department of India. They have a tie-up with
different International Postal services and
promises to deliver within a span of 7 - 14
days.
ORDERS BELOW USD 59
All orders below USD 59 will have to bear the
shipping cost, the coupon code will not work.
It is best advised that you make your tea order
total USD 59 or above and make yourself eligible
for free shipping.
When do we ship?
We ship your tea order(s) as soon as your credit
card is verified by 2checkout.com, our authorized
retailer of goods. It may take maximum of 1-2
days for verification. We wait for this verification
in order to avoid credit card frauds and to
safeguard the legitimate usage of your credit
card.
If you have any query
regarding shipment charge to your specific country,
please use our support
center.
REFUND POLICY
Thunderbolt
Tea strives to deliver the most authentic Darjeeling
Teas. The teas are purchased directly from the
gardens and the grade of teas which we send
is exactly the same as mentioned on our shopping
section. All the tea names (eg. Castleton
Muscatel – FTGFOP-1) will be the same
as kept by the gardens themselves and will not
be altered by us. We deliver the precise teas
and will not send something which is similar
- this signifies that we do not sell blended
teas and instead concerntrate on single estate
and seasonal teas.
Despite the authenticity we try to keep up with
the quality of tea, if there is a certain criterion
where a customer is not satisfied, we will issue
a full credit for product cost. No partial returns
will be accepted, and merchandise must be sent
back in original individual and case packaging.
Shipping costs on returned merchandise are at
the customer's expense. If you opt to return
acceptable merchandise, you will be charged
a 20% restocking fee. Merchandise may be returned
within 30 days of receipt. No returns will be
accepted after 30 days. The customer is requested
to send us an email detailing about the return
of the purchased tea. The money will be refunded
only after the tea is returned to us.

If a customer wants to settle the amount with
some other tea order, we will ship the tea immediately
after the confirmation is received. Thunderbolt
Tea Company was built with an affirmation of
trust, faith and loyalty and we would like to
maintain the stature by assuring 100% customer
satisfaction.
If there is anything,
please feel free to write to us by using our
support
center.
*Free Shipping
is for Retail sales only.