Tea strives to deliver the most authentic Darjeeling
Teas. The teas are purchased directly from Darjeeling Tea plantations and the grade of teas which we send
is exactly the same as mentioned on our Darjeeling Tea shopping section. All the tea names (eg. Castleton
Muscatel – FTGFOP-1) will be the same
as kept by the tea gardens themselves and will not
be altered by us. We deliver the precise Darjeeling teas
and will not send something which is similar
- this signifies that we do not sell blended
Darjeeling teas and instead concerntrate on single estate
and seasonal Darjeeling teas.
Despite the authenticity we try to keep up with
the quality of Darjeeling Tea, if there is a certain criterion
where a customer is not satisfied, we will issue
a full REFUND for product cost. No partial returns
will be accepted, and merchandise must be sent
back in original individual and case packaging.
Shipping costs on returned merchandise are at
the customer's expense. If you opt to return
acceptable merchandise, you will be charged
a 20% restocking fee. Merchandise may be returned
within 30 days of receipt. No returns will be
accepted after 30 days. The customer is requested
to send us an email detailing about the return
of the purchased Darjeeling tea. The money will be refunded
only after the tea is returned to us.
If a customer wants to settle the amount with
some other Darjeeling tea order, we will ship the tea immediately
after the confirmation is received. Thunderbolt
Tea Company was built with an affirmation of
trust, faith and loyalty and we would like to
maintain the stature by assuring 100% customer
You may cancel your order before the product has been shipped. Unfortunately, an order cannot be cancelled once the product has been shipped to you. If you wish to cancel your order after having received the product, a refund is possible only if the product is unopened in the same condition as it was received in. Keep in mind however, that the shipping costs have to be borne by the customer. Your refund will be processed with 24-48 hours after your product has been received and inspected.