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Darjeeling Teas - First Flush Darjeeling tea, Second Flush and Autumn Flush teas
First Flush Darjeeling Teas 2016
Second Flush Darjeeling Teas
Autumnal or Autumn Flush Darjeeling Teas
Contact us in Darjeeling
Security and Privacy Policies

CANCELLATION, REFUND POLICY

REFUND POLICY

Thunderbolt Tea strives to deliver the most authentic Darjeeling Teas. The teas are purchased directly from Darjeeling Tea plantations and the grade of teas which we send is exactly the same as mentioned on our Darjeeling Tea shopping section. All the tea names (eg. Castleton Muscatel – FTGFOP-1) will be the same as kept by the tea gardens themselves and will not be altered by us. We deliver the precise Darjeeling teas and will not send something which is similar - this signifies that we do not sell blended Darjeeling teas and instead concerntrate on single estate and seasonal Darjeeling teas.

30 Day Money back guarantee on any tea or tea related purchaseDespite the authenticity we try to keep up with the quality of Darjeeling Tea, if there is a certain criterion where a customer is not satisfied, we will issue a full REFUND for product cost. No partial returns will be accepted, and merchandise must be sent back in original individual and case packaging. Shipping costs on returned merchandise are at the customer's expense. If you opt to return acceptable merchandise, you will be charged a 20% restocking fee. Merchandise may be returned within 30 days of receipt. No returns will be accepted after 30 days. The customer is requested to send us an email detailing about the return of the purchased Darjeeling tea. The money will be refunded only after the tea is returned to us.

If a customer wants to settle the amount with some other Darjeeling tea order, we will ship the tea immediately after the confirmation is received. Thunderbolt Tea Company was built with an affirmation of trust, faith and loyalty and we would like to maintain the stature by assuring 100% customer satisfaction.

 

CANCELLATION POLICY

You may cancel your order before the product has been shipped. Unfortunately, an order cannot be cancelled once the product has been shipped to you. If you wish to cancel your order after having received the product, a refund is possible only if the product is unopened in the same condition as it was received in. Keep in mind however, that the shipping costs have to be borne by the customer. Your refund will be processed with 24-48 hours after your product has been received and inspected.