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Security and Privacy Policies


Thunderbolt Tea is committed to provide clients with excellent service for all of the products (Darjeeling Tea) available on thunderbolttea.com. We respect each and every client/visitor’s security and privacy when visiting our site.

Security at Thunderbolttea.com SECURITY
Most of the internet users today fear breach of security while using the internet. It is better to submit credit card or personal information only when the website proves that it does secure transaction through proper encryption. Thunderbolt Tea considers and highlights the protection of all personal information submitted by visitors and clients as vital. We use Secure Sockets Layer (SSL) protocol to encrypt all of your information (eg. credit card, personal information etc.) while you are ordering our products or subscribing to our available services. We use Godaddy security measures to encrypt (128 bit) all data submitted by visitors to our site. Credit card transaction is also done through 2CO, an authorised retailer of goods and services provided by thunderbolttea.com – which uses SSL technology and is completely secure. All of our encryption is 128 bit. You can click on the green padlock on the browser address bar and know our secure information. Look at your browser address bar on this page and find the url starting with "https://" - this denotes that you are on a secure page. Ours is 128 bit, the highest encryption that the industry can offer at the moment.

Pad Locked
"https://" denotes that you are on a secure page
Pad locked
"https://" on address bar

What is SSL?
Secure Sockets Layer (SSL) is a protocol developed by Netscape for transmitting private documents via the Internet – a technology used on the Internet to secure web pages and transactions by means of public key cryptography. SSL works by using a private key to encrypt data that's transferred over the SSL connection. Message integrity is provided by the use of digital signatures, and trust in an individual or a website is ascertained by using digital certificates which are signed by a Certificate Authority acting as a "trusted third party". The encryption strength used in SSL is either 40-bit or 128 bit.

Privacy at Thunderbolttea.com PRIVACY
We at Thunderbolt Tea categorize your Internet privacy as the most important aspect concerning our corporate mission. The Thunderbolt Teas name and reputation were built on a solid foundation of trust and we will stick to what we have achieved so far.

What information we collect from you and how we use it?
Whether you are a customer of our range of products and services or a visitor to our site, we assure you that we do not collect any personal information from you unless you provide it to us. The information which you provide will be specifically meant for delivery purpose and for contacting you in case of updates to our website and products – this is also at your sole discretion to receive updates or not. In short, all information we collect from you will be done with your complete consent.

Chai Patra Newsletter
If you sign up for our Chai Patra newsletter, we collect your email address through the “double-opt-in” method which is confirmed no other than you. We use your email address for the specific request of delivering “Chai Patra” newsletters which includes Darjeeling Tea stories, tea updates and other interesting Darjeeling news. We will never share your email address with third parties other than a service provider that mails the “Chai Patra” newsletter for us. We use, Mailchimp for our newsletter mailing purpose. Once you are subscribed, you can unsubscribe anytime, anywhere by clicking the unsubscribe link at the bottom of every newsletter we send. Clients who have bought teas from us are automatically added for the purpose of updates and offerings. We cannot mail individually, it is a tedious task. But if you don’t want to hear from us, there is always an option to unsubscribe as mentioned above. Leads collected via ads via personal willingness of subscription or sign up will be deemed as subscribed. This subcription of leads via emails can also be unsubscribed via unsubscribe link as mentioned above.

Online Chat
We ask for your ‘email address’ and ‘name’ when you want to chat online with one of our available online representative for the sole purpose of answering your queries. Once the online chat is successfully done and if there are no further need for correspondence, none of your submitted information will be used for any kind of correspondence. To leave an offline query, using the chat feature, you need to provide your name and email address so that it can be answered back.

Ticket Based Support System
We provide a ticket based support system for better customer service. If a new visitor comes to our site and uses the support system, the visitor will be asked to provide an email address and name, which will be used for the sole purpose of answering the query. The information submitted will not be stored after the query has been resolved.

Shopping With Us
Darjeeling Tea Shopping with us is safe and secure. We do not collect any credit card numbers or personal identifiable information apart from the shipping address. The only personal information we store is your email address for the sole purpose of updating you with your order details, tracking, product updates etc. This too can be opted out if wanted by clicking on the unsubscribe link. All your credit cards will be processed by our credit card processor or gateway known as 2CO (www.2checkout.com) via SSL encryption. None of your information will be exposed to any vulnerabilities.

Tea Club and Wholesaler Accounts
Submitted information of Darjeeling Tea wholesalers buyers who have signed up with us for wholesale business will be used solely for business purpose and correspondence. Information submitted by our Darjeeling Tea Club members will be used to contact them of deliveries, updates and special offers.

When a visitor visits Thunderbolt Tea's site, no cookie is stored by Thunderbolttea.com. Cookies are used only when our Tea Club members log on to their member areas. Cookies enable them to stay logged in and enables them to log out.

Privacy complaints
Though we try our best to protect your submitted information, if you feel somewhat dissatisfied with our privacy practices, you can always write to us at ‘support [@] thunderbolttea.com’ and we will try our best to resolve it, if there is any to be resolved.

Changes to Privacy Policy
We may from time to time change this policy, but will update it prior to the change on this page itself.

None of the information submitted by customers and visitors of our website will be sold or made available to third parties or any other person. It will be kept strictly confidential and the information will be shared between the two parties only i.e. you and Thunderbolt Tea.

Contact Us :
Thunderbolt Tea,
2/2 Kutchery Road,
Below Pharin Villa,
Darjeeling – 734101


support [at] thunderbolttea.com
sales [at] thunderbolttea.com

Alternatively you can send us your Feedback
  2CO Credit Card Processing Authority
We Accept all major credit cards
Authorised retailer - 2CO
Thunderbolt Tea accepts all major credit cards
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