Thunderbolt Tea is committed to provide clients
with excellent service for all of the products
(Darjeeling Tea) available on thunderbolttea.com. We respect
each and every client/visitor’s security
and privacy when visiting our site.
Most of the internet users today fear breach
of security while using the internet. It is
better to submit credit card or personal information
only when the website proves that it does secure
transaction through proper encryption. Thunderbolt
Tea considers and highlights the protection
of all personal information submitted by visitors
and clients as vital. We use Secure Sockets
Layer (SSL) protocol to encrypt all of your
information (eg. credit card, personal information
etc.) while you are ordering our products or
subscribing to our available services. We use
measures to encrypt (128 bit) all data submitted
by visitors to our site. Credit card transaction
is also done through 2CO, an authorised retailer of goods and services provided by thunderbolttea.com – which uses SSL technology and is completely
secure. All of our encryption is 128 bit. You can click on the green padlock on the browser address bar and know our secure information. Look at your
browser address bar on this page and find the
url starting with "https://" - this
denotes that you are on a secure page. Ours is 128 bit, the highest encryption that
the industry can offer at the moment.
on address bar
What is SSL?
Layer (SSL) is a protocol developed
by Netscape for transmitting private documents
via the Internet – a technology used on
the Internet to secure web pages and transactions
by means of public key cryptography. SSL works
by using a private key to encrypt data that's
transferred over the SSL connection. Message
integrity is provided by the use of digital
signatures, and trust in an individual or a
website is ascertained by using digital certificates
which are signed by a Certificate Authority
acting as a "trusted third party".
The encryption strength used in SSL is either
40-bit or 128 bit.
We at Thunderbolt Tea categorize your Internet
privacy as the most important aspect concerning
our corporate mission. The Thunderbolt Teas
name and reputation were built on a solid foundation
of trust and we will stick to what we have achieved
What information we collect from you
and how we use it?
Whether you are a customer of our range of products
and services or a visitor to our site, we assure
you that we do not collect any personal information
from you unless you provide it to us. The information
which you provide will be specifically meant
for delivery purpose and for contacting you
in case of updates to our website and products
– this is also at your sole discretion
to receive updates or not. In short, all information
we collect from you will be done with your complete
Chai Patra Newsletter
If you sign up for our Chai Patra newsletter,
we collect your email address through the “double-opt-in”
method which is confirmed no other than you.
We use your email address for the specific request
of delivering “Chai Patra” newsletters which includes Darjeeling Tea stories, tea updates and other interesting Darjeeling news.
We will never share your email address with
third parties other than a service provider
that mails the “Chai Patra” newsletter
for us. We use, Benchmark Email
for our newsletter mailing purpose. Once you
are subscribed, you can unsubscribe anytime,
anywhere by clicking the unsubscribe link at
the bottom of every newsletter we send. Clients
who have bought teas from us are automatically
added for the purpose of updates and offerings.
We cannot mail individually, it is a tedious
task. But if you don’t want to hear from
us, there is always an option to unsubscribe
as mentioned above.
We ask for your ‘email address’
and ‘name’ when you want to chat
online with one of our available online representative
for the sole purpose of answering your queries.
Once the online chat is successfully done and
if there are no further need for correspondence,
none of your submitted information will be used
for any kind of correspondence. To leave an
offline query, using the chat feature, you need
to provide your name and email address so that
it can be answered back.
Ticket Based Support System
We provide a ticket
based support system for better customer
service. If a new visitor comes to our site
and uses the support system, the visitor will
be asked to provide an email address and name,
which will be used for the sole purpose of answering
the query. The information submitted will not
be stored after the query has been resolved.
Shopping With Us
Darjeeling Tea Shopping with us is safe and secure. We do not
collect any credit card numbers or personal
identifiable information apart from the shipping
address. The only personal information we store
is your email address for the sole purpose of
updating you with your order details, tracking,
product updates etc. This too can be opted out
if wanted by clicking on the unsubscribe link.
All your credit cards will be processed by our
credit card processor or gateway known as 2CO
(www.2checkout.com) via SSL encryption. None
of your information will be exposed to any vulnerabilities.
Tea Club and Wholesaler Accounts
Submitted information of Darjeeling Tea wholesalers buyers who have
signed up with us for wholesale business will
be used solely for business purpose and correspondence.
Information submitted by our Darjeeling Tea
Club members will be used to contact them of
deliveries, updates and special offers.
When a visitor visits Thunderbolt Tea's site,
no cookie is stored by Thunderbolttea.com. Cookies
are used only when our Tea Club members log
on to their member areas. Cookies enable them
to stay logged in and enables them to log out.
Though we try our best to protect your submitted
information, if you feel somewhat dissatisfied
with our privacy practices, you can always write
to us at ‘support [@] thunderbolttea.com’
and we will try our best to resolve it, if there
is any to be resolved.
We may from time to time change this policy,
but will update it prior to the change on this
of the information submitted by customers and
visitors of our website will be sold or made
available to third parties or any other person.
It will be kept strictly confidential and the
information will be shared between the two parties
only i.e. you and Thunderbolt Tea.
2/2 Kutchery Road,
Below Pharin Villa,
Darjeeling – 734101
support [at] thunderbolttea.com
sales [at] thunderbolttea.com
you can send us your Feedback
Accept all major credit cards
retailer - 2CO