Darjeeling Tea order shipping is FREE* to any country world wide - order total must
be USD 110-250 depending on method of shipping chosen at checkout. All free shippings
are done through Airmail, EMS SpeedPost and Expedited
Services - these three modes of free shipping depend
on the total order value which is explained
1) Airmail (delivery time 30 days): for almost all countries.
2) EMS Post (delivery time 15-20 days):
for almost all countries except a few like Taiwan etc.
3) Expedited Service (1 week): for almost all countries expect a few like Russia.
A) Orders upto USD 39: Flat rate shipping charge of USD 25.00 (by Airmail) or USD 39.00 (by EMS Post) will be charged.
B) Orders between USD 39-98 ($39-150 in case of EMS Post): Flat rate shipping charge of USD 19.95 (by Airmail) or USD 31.00 (by EMS Post) will be charged.
C) Orders upto USD 250 for expedited or DHL service: Flat rate shipping charge of USD 49.00 will be charged.
FREE SHIPPING OPTIONS:
a) AIRMAIL: A total purchase of USD 110+ - Free Shipping by Airmail
b) EMS POST: A total purchase of USD 170+ - Free Shipping by EMS Post.
c) EXPEDITED (Fedex etc.): A total purchase of USD 250+ - Free Shipping by Fedex, UPS, DHL etc.
IF YOU WANT EXPEDITED SHIPPING SERVICE:
If you want
your tea to be shipped through expedited services such as Fedex/DHL/UPS etc. you will automatically be eligible for free shipping if your total order is USD 250 or above, but if you total order value falls short of USD 250 then you can still choose the expedited service by paying flat rate USD 49.00 for the shipment (irrespective of the weight).
Pros and Cons
Expedited Service (Fedex/UPS/Aramex
etc.) (5-7 Days Delivery) gives wider
facilities such as tracking of shipments online
from vendor websites and the delivery will be
done within 5-7 days from the time of dispatch
(as promised by the Courier service authorities),
anywhere in the world. Sometimes even earlier.
They have got an excellent support service.
India Speed Post - EMS Post (15-20 Days
Delivery) is an extended service from Postal
Department of India. They have a tie-up with
different International EMS Postal services and
promises to deliver within a span of 15-20
Airmail India (30 Days
Delivery) is a service rendered by Indiapost and is the slowest in delivery time in comparison to the two above. Tracking is limited.
When do we ship?
We ship your tea order(s) as soon as your credit
card is verified by 2checkout.com, our authorized
retailer of goods. It may take maximum of 1-2
days for verification. We wait for this verification
in order to avoid credit card frauds and to
safeguard the legitimate usage of your credit
Please note that we try our best to ship on time, but specific country customs sometimes hold tea parcels for further inspection which can take sometime is getting cleared. Though this does not happen often, but may happen sometimes. If it does occur to your parcel, we request you to kindly be patient till the customs clears the parcel.
On Import Duties
Please note that the free shipping mentioned above are for shipping and handling purpose only. We do not cover import duties levied by individual country customs. This is the sole responsibility of the recipient of the tea parcel which we send. Most of the countries don't charge import tax/duty on retail purchases, but some do like Italy, Poland etc. especially when sent by courier services such as DHL/Fedex etc. Import duty/tax is not covered under our free shipping option.
Tea strives to deliver the most authentic Darjeeling
Teas. The teas are purchased directly from Darjeeling Tea plantations and the grade of teas which we send
is exactly the same as mentioned on our Darjeeling Tea shopping section. All the tea names (eg. Castleton
Muscatel – FTGFOP-1) will be the same
as kept by the tea gardens themselves and will not
be altered by us. We deliver the precise Darjeeling teas
and will not send something which is similar
- this signifies that we do not sell blended
Darjeeling teas and instead concerntrate on single estate
and seasonal Darjeeling teas.
Despite the authenticity we try to keep up with
the quality of Darjeeling Tea, if there is a certain criterion
where a customer is not satisfied, we will issue
a full credit for product cost. No partial returns
will be accepted, and merchandise must be sent
back in original individual and case packaging.
Shipping costs on returned merchandise are at
the customer's expense. If you opt to return
acceptable merchandise, you will be charged
a 20% restocking fee. Merchandise may be returned
within 30 days of receipt. No returns will be
accepted after 30 days. The customer is requested
to send us an email detailing about the return
of the purchased Darjeeling tea. The money will be refunded
only after the tea is returned to us.
If a customer wants to settle the amount with
some other Darjeeling tea order, we will ship the tea immediately
after the confirmation is received. Thunderbolt
Tea Company was built with an affirmation of
trust, faith and loyalty and we would like to
maintain the stature by assuring 100% customer
If there is anything,
please feel free to write to us at (info "at" thunderbolttea.com)
is for Retail sales only.