Darjeeling Tea shipping
Darjeeling Tea
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Darjeeling Tea shippingExport of Darjeeling Tea: Shipping information SHIPPING INFORMATION
Darjeeling Tea order shipping is FREE* to any country world wide - order total must be USD 110-250 depending on method of shipping chosen at checkout. All free shippings are done through Airmail, EMS SpeedPost and Expedited Services - these three modes of free shipping depend on the total order value which is explained below.

1) Airmail (delivery time 30 days): for almost all countries.
2) EMS Post (delivery time 15-20 days):
for almost all countries except a few like Taiwan etc.
3) Expedited Service (1 week):
for almost all countries expect a few like Russia.
A) Orders upto USD 39:
Flat rate shipping charge of USD 25.00 (by Airmail) or USD 39.00 (by EMS Post) will be charged.
B) Orders between USD 39-98 ($39-150 in case of EMS Post): Flat rate shipping charge of USD 19.95 (by Airmail) or USD 31.00 (by EMS Post) will be charged.
C) Orders upto USD 250 for expedited or DHL service: Flat rate shipping charge of USD 49.00 will be charged.

a) AIRMAIL: A total purchase of USD 110+ - Free Shipping by Airmail
b) EMS POST: A total purchase of USD 170+ - Free Shipping by EMS Post.
c) EXPEDITED (Fedex etc.): A total purchase of USD 250+ - Free Shipping by Fedex, UPS, DHL etc.

If you want your tea to be shipped through expedited services such as Fedex/DHL/UPS etc. you will automatically be eligible for free shipping if your total order is USD 250 or above, but if you total order value falls short of USD 250 then you can still choose the expedited service by paying flat rate USD 49.00 for the shipment (irrespective of the weight).

Pros and Cons
Shipping methods Expedited Service (Fedex/UPS/Aramex etc.) (5-7 Days Delivery) gives wider facilities such as tracking of shipments online from vendor websites and the delivery will be done within 5-7 days from the time of dispatch (as promised by the Courier service authorities), anywhere in the world. Sometimes even earlier. They have got an excellent support service.

Shipping methods India Speed Post - EMS Post (15-20 Days Delivery) is an extended service from Postal Department of India. They have a tie-up with different International EMS Postal services and promises to deliver within a span of 15-20 days.

Shipping methods Airmail India (30 Days Delivery) is a service rendered by Indiapost and is the slowest in delivery time in comparison to the two above. Tracking is limited.

When do we ship?
We ship your tea order(s) as soon as your credit card is verified by 2checkout.com, our authorized retailer of goods. It may take maximum of 1-2 days for verification. We wait for this verification in order to avoid credit card frauds and to safeguard the legitimate usage of your credit card.

Please note that we try our best to ship on time, but specific country customs sometimes hold tea parcels for further inspection which can take sometime is getting cleared. Though this does not happen often, but may happen sometimes. If it does occur to your parcel, we request you to kindly be patient till the customs clears the parcel.

On Import Duties
Please note that the free shipping mentioned above are for shipping and handling purpose only. We do not cover import duties levied by individual country customs. This is the sole responsibility of the recipient of the tea parcel which we send. Most of the countries don't charge import tax/duty on retail purchases, but some do like Italy, Poland etc. especially when sent by courier services such as DHL/Fedex etc. Import duty/tax is not covered under our free shipping option.

Darjeeling Tea Export: Refund Policy REFUND POLICY
100% Darjeeling Teas with 100% customer satisfactionThunderbolt Tea strives to deliver the most authentic Darjeeling Teas. The teas are purchased directly from Darjeeling Tea plantations and the grade of teas which we send is exactly the same as mentioned on our Darjeeling Tea shopping section. All the tea names (eg. Castleton Muscatel – FTGFOP-1) will be the same as kept by the tea gardens themselves and will not be altered by us. We deliver the precise Darjeeling teas and will not send something which is similar - this signifies that we do not sell blended Darjeeling teas and instead concerntrate on single estate and seasonal Darjeeling teas.

30 Day Money back guarantee on any tea or tea related purchaseDespite the authenticity we try to keep up with the quality of Darjeeling Tea, if there is a certain criterion where a customer is not satisfied, we will issue a full credit for product cost. No partial returns will be accepted, and merchandise must be sent back in original individual and case packaging. Shipping costs on returned merchandise are at the customer's expense. If you opt to return acceptable merchandise, you will be charged a 20% restocking fee. Merchandise may be returned within 30 days of receipt. No returns will be accepted after 30 days. The customer is requested to send us an email detailing about the return of the purchased Darjeeling tea. The money will be refunded only after the tea is returned to us.

If a customer wants to settle the amount with some other Darjeeling tea order, we will ship the tea immediately after the confirmation is received. Thunderbolt Tea Company was built with an affirmation of trust, faith and loyalty and we would like to maintain the stature by assuring 100% customer satisfaction.

If there is anything, please feel free to write to us at (info "at" thunderbolttea.com)

*Free Shipping is for Retail sales only.